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Security Solutions
Our experience in business process monitoring has led us to identify areas where the application of the concept of real-time management can generate significant benefits by: Providing information on time, service level control, multi-channel notification, event traceability, asset management and organization.
Authentication
Functions:
IT Infrastructure Management (relationship between assets, services, applications and processes).
Generation and submission of performance reports in terms of user perception.
Target:
IT Departments
Benefits
- Service Homogenization
- Service Level Agreement control
- Traceability
- Efficiency and speed improvement of the production chain
Access controls
Functions:
Management and incident resolution improvement
Target:
Service Desk teams (internal or external)
Benefits
- Service Homogenization
- Service Level Agreement control
- Traceability
- Efficiency and speed improvement of the production chain
Modules
- eMas
- Asterisk (CTI low cost alternative solutions)
Assets controls
Functions:
Real time access to critical processes information.
Anticipation capabilities for business, detecting problems symptoms before problems occur.
Target:
Management groups
Benefits
- Grater eficiency and speed in all bussines operations
- Increased customer satisfaction.
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